Privacy Policy

Last updated: 6 July, 2026

Hannah Solicitors LLP (“Hannah’s”) take your privacy seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

When we use your personal data, we are regulated under the UK General Data Protection Regulation (“UK GDPR”) and we are responsible as a ‘data controller’ of that personal data for the purposes of the UK GDPR. Our use of your personal data is subject to your instructions, the UK GDPR, other relevant UK legislation and our professional duty of confidentiality.

Who we are

Hannah Solicitors LLP is a multi-service law firm specialising in property conveyancing, wills and probate, family, criminal and immigration law.

Data Controller: Iftekhar Shah

Address:

Hannah Solicitors LLP
16 High Street
Rushden
NN10 0PR
Telephone: 01933 588 022

ICO registration number: Z3487705

Email: info@hannahsolicitors.co.uk
Web Address: https://www.hannahsolicitors.co.uk

Key terms

It would be helpful to start by explaining some key terms used in this policy:

Personal data we collect about you

The personal data we will, or may, collect, and how we collect it, depends on how you interact with us. Categories of personal data that we collect include:

• Your name, address and telephone number.

• Information to enable us to check and verify your identity, e.g. your date of birth and passport details.

• Electronic contact details e.g. your email address and mobile phone number.

• Biographical information such as your job title and employer.

• Information relating to the matter in which you are seeking our advice or representation, including personal data of relatives, partners, etc.

• Your financial details such as billing address, bank account and payment information.

• Special category personal data such as race and ethnicity, information about health, political opinion or religious beliefs for you or your employees, service users and those connected to them.

For information on why we use this personal data, see below: ‘How and why we use personal data’ and ‘How and why we use special category personal data’.

How your personal data is collected

Most of the personal information we process is provided to us directly by you and the following reasons are ways in which it is likely to be provided. This list is not exhaustive:

• You contact Hannah’s by any means

• When you engage Hannah’s or make enquiries about engaging us to act for you

• When you apply for a job at Hannah’s

• You sign up to receive our marketing emails

• You provide feedback to Hannah’s following an event you attended

However, we may also collect information from sources other than yourself:

• from publicly accessible sources, e.g. Companies House; your company’s website; LinkedIn; news articles.

• directly from a third party work referrers

• when a consultant refers you to us;

• from a third party usually with your consent, e.g.:

  • your employer;

  • consultants and other professionals we may engage in relation to your matter;

  • your bank or building society, another financial institution or advisor.

  • via our website—we use cookies on our website (for more information on cookies, please see our cookie policy https://www.hannahsolicitors.co.uk/cookie-policy/)

How and why we use your personal data

• to comply with our legal and regulatory obligations;

• for the performance of our contract with you or to take steps at your request before entering into a contract:

  • Where personal data is required to enable us to provide legal services, if you do not provide personal data we ask for, it may delay or prevent us from providing those services.

• for our legitimate interests or those of a third party:

  • A legitimate interest is when we have a business or commercial reason to use personal data, so long as this is not overridden by your own rights and interests.

Or

If you withdraw your consent it may prevent us from continuing to act for you or affect our on-going relationship. Below is a table of the way we use your personal data and the reasons we rely on to do so:

• Where you have given consent.

• You can withdraw your consent at any time by contacting us. See above at Who we are for contact details.

How and why we use special category personal data

Under data protection law, we can only use special category personal data where:

• we have a proper reason for doing so (see above: How and why we use personal data), and

• one of the ‘grounds’ for using special category personal data applies

There are ten potential grounds for using special category personal data under data protection law. Generally, where we use special category personal data, we will do so on the ground that this is necessary for establishing, exercising or defending legal claims. This includes using special category personal data, where necessary, for:

• actual or prospective court proceedings;

• obtaining legal advice; or

• establishing, exercising or defending legal rights in any other way.

Where this does not apply, we will seek explicit consent to process special category personal data.

Who we share your personal data with

We routinely share personal data with:

• professional advisers who we instruct on your behalf or refer you to, e.g. barristers, consultants or other experts;

• other third parties where necessary to carry out your instructions eg. Work referrers such as Lifetime Legal;

• our accountant and external auditor, e.g. in relation to the audit of our accounts;

• our bankers and other payment processors e.g. WorldPay;

• External service suppliers, representatives and agents that we use to make our business more efficient, e.g. our IT suppliers.

This list is not exhaustive and will depend upon the nature of your relationship with us.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal data with other parties, such as potential buyers of some or all of our business or during a re- structuring. The recipient of the information will be bound by confidentiality obligations.

How long your personal data will be kept

We will not retain your data for longer than necessary for the purposes it was collected for, as set out in this policy. need to retain it to:

• respond to any questions, complaints or claims made by you or on your behalf;

• keep records required by law;

• To comply with any legal or regulatory obligations we have.

Additionally, we may need to retain it to:

• respond to any questions, complaints or claims made by you or on your behalf;

• keep records required by law;

• To comply with any legal or regulatory obligations we have.

Different retention periods apply for different types of data.

How we share your information

Where necessary or required we share information with:

• Regulatory authorities to comply with our legal obligations.

• Credit reference agencies to check your identity in accordance with our legal obligations.

• Property Search Companies to identify any issues that might influence your decision to buy or sell a property.

• Insurers for the purpose of providing you with appropriate financial cover for an identified insurable risk, or in connection with any claim made by you against us.

• Property Agents, Brokers, Lenders, other Solicitors involved in your transaction representing other party(ies) in your matter to enable them and us to fulfil our obligations to you.

• Other Government Departments such as HMRC, Companies House, Probate Registry, Court of Protection or HM Land Registry to fulfil your and our legal obligations.

• Experts and Barristers required to work on your matter.

• Our Auditors and external assessment bodies to achieve and maintain any Regulatory or Quality Assurance Standards and accreditations which meet our legal obligations and enable us to provide quality legal services to you.

Transferring your personal data out of the UK

To deliver services to you, it may be necessary for us to share your personal information outside the UK e.g.:

• with your and our service providers located outside the UK. Note: We currently do not have any service providers located outside of the UK;

• if you are based outside the UK;
  These transfers are subject to special rules under UK data protection law. This means we can only transfer your personal information to a country or international organisation outside the UK where:

• the UK Government has issued an ‘adequacy regulation ’ in relation to that country or international organisation; or

• there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or

• a specific exception applies under data protection law

These are explained below.

Adequacy regulation

• We may transfer your personal data to certain countries, on the basis of an adequacy regulation. These include:

• The European Economic Are (‘EEA’)

• European Union or EEA institutions, bodies, offices or agencies;

• Gibraltar;

• Countries, territories and sectors covered by the European Commission’s adequacy decisions (in force at 31 December 2020) These include a full finding of adequacy about the following countries and territories

• Andorra, Argentina, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland and Uruguay.

• In addition, the partial findings of adequacy about: Japan and Canada.

The list of countries that benefit from adequacy regulations will change from time to time. We will always seek to rely on an adequacy regulation, where one exists.

The effect of such a decision is that personal information can flow from the UK to that country without any further safeguards being necessary.

Transfers with appropriate safeguards

We may transfer your data to a third country or international organisation on this ground where we are satisfied the transfer complies with data protection law, appropriate safeguards are in place, and enforceable rights and effective legal remedies are available for data subjects.

The safeguards will usually include using legally-approved standard data protection contract clauses.

Transfers under an exception

In the absence of an adequacy decision or appropriate safeguards, we may transfer personal information to a third country or international organisation where an exception applies under relevant data protection law, e.g.:

• you have explicitly consented to the proposed transfer after having been informed of the possible risks;

• the transfer is necessary for the performance of a contract between us or to take pre-contract measures at your request;

• the transfer is necessary for a contract in your interests, between us and another person; or

• the transfer is necessary to establish, exercise or defend legal claims.

We may also transfer information for the purpose of our compelling legitimate interests, so long as those interests are not overridden by your interests, rights and freedoms. Specific conditions apply to such transfers and we will provide relevant information if and when we seek to transfer your personal information on this ground.

Further information

If you would like further information about data transferred outside the UK, please contact Iftekhar Shah (see Who We Are above).

Your rights

You have the right to request copies of your personal information and where we have requested your permission to process your personal information, or you have provided us with information for the purposes of entering into a contract with us, to receive the personal information you provided to us in a portable format, if technically feasible.

If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest.

For further information on each of those rights, including the circumstances in which they apply, please contact us or see the guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of these rights, please contact us via one of the following methods:

• Via email:info@hannahsolicitors.co.uk

• Via post: Hannah Solicitors LLP, 16 High Street, Rushden, NN10 0PR

• Via telephone: 01933 588 022 (ask to speak to the Practice Manager)

Provide us with enough information to identify you, e.g. your full name, address, client name and matter reference where applicable);

Let us have proof of your identity and address (such as a copy of your driving licence or passport and a recent utility bill); and let us know what right you want to exercise and the information to which your request relates.

Keeping your personal data secure

We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Updates

We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

Cookies

Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our website).

Data Protection Compliant Handling Procedure

We hope that we can resolve any query or concern you may raise about our use of your information.

Right to object to automated individual decision making

You have a right not to be subject to a decision based solely on automated processing (including profiling) that produce effects concerning you or similarly significantly affects you.

You also have the right to make a complaint. Formal complaints can be made using one of the following methods:

• Via email: info@hannahsolicitors.co.uk

• Via post: Hannah Solicitors LLP, 16 High Street, Rushden, NN10 0PR

• Via telephone: 01933 588 022 (ask to speak to the Practice Manager)

How we handle your complaint

We will aim to acknowledge your complaint within five working days of receipt. A record of your complaint will be put on our Complaints Register.

Your complaint will be reviewed by Iftekhar Shah (Compliance Officer for Legal Practice), or in his absence, a partner, or our Practice Manager, who will investigate the details of your complaint and assess compliance with current data protection legislation.

If your complaint is not complex, we will aim to give you a substantive response in writing within one month of receiving your complaint.

If your complaint is complex, or we require further information from you, you may be invited to a meeting in person, or we may request a virtual (online) meeting or telephone conference call to discuss the matter further. If so, we will contact you to indicate how this may affect the timings for a final response. If the date and time are unsuitable for you, please let us know as soon as possible.

If you do not want a meeting or it is not possible to meet with us, we will send you a detailed written response to your complaint, including (where applicable) our suggestions for resolving the matter.

If you are satisfied with the outcome of your complaint, your complaint will be regarded as closed, and we will retain a copy of all correspondence for our records in line with current UK legislation.

What to do if you are not satisfied with our decision regarding your complaint

If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Information Commissioner's Office (ICO).

The Information Commissioner's Office (ICO) is the UK's independent authority responsible for protecting people's information rights. It regulates how organisations collect, use, store, and share personal data, and it oversees laws relating to privacy and information access.

The ICO can be contact at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel within UK:   0303 123 1113 (Monday to Friday, 9am – 5pm)
Website: https://ico.org.uk/global/contact-us/contact-us-public

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